Terms and Conditions

 CARPET & UPHOLSTERY CLEANING

1. Contract

These Terms and Conditions are a contract between the Clients and CarpetClean. If you order our service by telephone, our website or by e-mail, you the client will agree to be bound by all our terms and conditions.

Terms & conditions can be reviewed by the client on our website prior to any cleaning service at their property and it is the responsibility of the client to contact CarpetClean if they have any concerns which they need us to clarify in regards to our terms and conditions. If any service has been requested from the information given on our website or leaflets, it is deemed that the client has accepted and fully understood these terms and conditions.

2. Pricing

2.1 Upholstery & Carpet cleaning is charged per square metre or size taking into account the type of Upholstery or Carpet - Loose/Fitted, Wool, Natural Fibres etc.

2.2 The company uses national average room sizes for carpets when calculating quotations over the phone.

2.3 All quotations are given by the Company following a request by the Client and shall remain open to acceptance for a period of 30 days from their date.

2.4 The Company reserves the right to amend the initial quotation, should the Client’s original requirements change.

3. Equipment

3.1 The Company shall provide all cleaning supplies and carpet cleaning equipment required to carry out the service.

3.2 The Client must provide access into the premises; as well as running water and electricity at the premises where the service will take place. Failure to provide any of these on time is subject to a fee (R250.00).

4. Payment

COD. We accept cash and EFT payments at venue once job is completed.

5. Cancellations

5.1 Client must give a notice 24 hours before the scheduled appointment. A cancellation fee of R250 applies if you fail to notify us.

5.2 If we are prevented from carrying out the booked services due to your failure to provide: 24 hours cancellation notice, access to your property or electricity/water, you will be charged R250.00 cancellation fee. If keys are provided they must open all locks without any special efforts or skills.

5.3 If the Client needs to change a cleaning day or time, the Company will do its best to accommodate them. Any changes to booked services are subject to a 24 prior notice and availability.

6. Supplementary provisions

Our Cleaning Technicians are happy to help you with lightweight furniture.

Please remove and store away all highly breakable and fragile items. Certain items are excluded from liability. These include antiques, artwork and items of sentimental value, jewellery and cash.

It may take up to five business days to respond to customer complaints. We accept complaints by email.

8. Refunds

Refund will be issued only if:

8.1. The Client has cancelled a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning visit;

8.2 A cleaning technician has not been able to carry out the cleaning due to reasons beyond the Client’s responsibility.